crdito o dbito identificada anteriormente por los ltimos cuatro any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. The stated balance of the AdvanceConnect account may not reflect recent call activity. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. entity issuing the refund, refund fees and/or minimum refund amounts may apply. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. In most cases, payments are posted to accounts within one hour. Inmates will receive one, 45 minute visit each week. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. est sujeto a cambios. VeriSign secured #1 Internet-trusted security seal. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Telephone Service. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. Securus Debit Account: Western UnionRefundInstructions. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. The inmate phone services vendor has changed from GTL to Securus. Definition of Dispute. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. 3. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. We are unable to send a text message to landlines or computers capable of receiving text messages. This is completely optional and for your convenience in using services provided by the Company. PO Box 1109 In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. How do I cancel or end a subscription for a Secureview Tablet? Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. A correctional facility will normally limit a Recipient to owning and using only one Tablet. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Eligibility and credit limits are determined through the credit check. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. barring of further use of our Products or website. How can I access and use Securus eMessaging? Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 Can I use both JPay and Securus at the same time? THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IVR / TELEPHONE CARD INFORMATION AGREEMENT. Refunds are processed within 60 days after your request is received. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Please select a password that would not be obvious to someone trying to guess your password. The rules include instructions on how to file an arbitration. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. This warranty does not apply to: Securus Technologies Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. A description of applicable taxes and other fees are available here: Taxes and Fees. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Dallas, Texas 75265-0757, Facilities We Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. Where is my account balance located online? Time Limit for Raising Disputes. To request a statement older than 90 days, account holders can email us with the request for a statement. Therefore, Securus will only issue credit for Securus Video . Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. This means, for example, if you delete a text we cannot send it again. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Securus Online Assistant Now Available - Click the bubble below. las Transacciones Recurrentes. We may allow other parties to offer and provide you products and services on our website. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Account holders that request an optional paper billing statement may be charged $2.00 per statement. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. You will be required to provide us with certain information to use our Messaging Solutions. Any third-party product and service marks contained on our website are the trademarks of their respective owners. How do I know if someone received the money I sent? This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . transacciones recurrentes, todos los pagos se efectuarn en dlares The Resolute Rules are available at Resolutes website https://resolutesystems.com. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. 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