I called Samsung and they told me to contact appliance repair for touch up paint and the t it was not covered under warranty. Please help. All 3 of my Samsung appliances are peeling. It stopped working again. I bought 4 at one time and they are all peeling. I have not checked it regularly but did not see any additional particulate the last time I wiped it down. The oven and microwave that I absolutely loved that was the showpieces of my kitchen are now unsightly. My stove is chipping and its only 2 years old. The customer service with Samsung is HORRIBLE. In addition to what the case calls the "obvious aesthetic ramifications" of the propensity of black stainless steel Samsung refrigerators, ovens, cooktops, microwaves and dishwashers to shed their finish prematurely, the complaint stresses proposed class members must also contend with the potential of ingesting the finish once it flakes or . This is not normal for stove under 5 y old. I also have the grudge but thats not peeling as yet bought the stove 2018. Just got off of phone with Samsung and said that the issue is cosmetic and is not covered under warranty. I also gave black Samsung black stainless stove and refrigerator. After almost no use during covid the black is flaking off Purchased at home depot. Answered by Jen1a 4 years ago. Please suggest something I haven't thought of yet, Ovens, combi-steam, microwave: Time to commit, Bosch oven door glass shattered during self clean. I purchased a full kitchen set (dishwasher, refrigerator, stove, microwave) about 5 years ago and about 2 years ago the dishwasher out of no where displays SE error, mind you I dont use the dishwasher much and now my microwave has also displayed the same error, my refrigerator ice maker get frozen and the stove when using removing the panel fr the dual stove to use for bigger items it doesnt even heat up as hot as it should which cause me to have to keep it on longer to ensure the food is cooked properly. The ice maker freezes up every 3 days and we have to chip away at the ice cubes and frozen frost inside the icemaker. Decide which cookies you want to allow. In addition to the defective finish 3 of the knobs are broken. Ridiculous. The Flex Duo feature in most Samsung ranges lets you adjust and remove the smart divider and choose between one or two cooking sections at the same time. This is also happening on my gas range as well. 20855. Self-cleaning oven walls are coated with a factory finish of a baked on porcelain enamel. The peeling is everywhere! Count me in! I would like to join the class action lawsuit. Lisa: Go back to the company that sold you this dangerous,, inferior product. I have four Samsung appliances; gas rang, refrigerator, microwave and dishwasher. Despite having purchased an extended warranty, and after numerous phone calls, both Home Depot and Samsung have refused to help us. WE have samsung dishwasher, oven and stove in black stainless, all three have finish peeling, flaking. It looks awful! Masala, Tadka & Sun Dry. We are having the same issues with our Samsung appliances. 01:43 AM However, the company conceals and omits that the finish is a thin plastic coating that is prone to peel, chip, flake, and prematurely degrade through the ordinary use of the Black Stainless Steel Appliances, the class action claims. Topics. The attorneys are Aaron Radbil and Alex Kruzyk. That's your best bet. Unbelievable! The microwave and range both have the plastic paint peeling off. Was told it was cosmetic. We have also had issues with sensor on dishwasher. I was cleaning it everyday for a month but between Christmas and New Years I got a little lazy. Bought all 4 kitchen appliances from Conns in Nov 2018 all are flaking & for what we paid- this is crazy- I have the exact experience with chipping on fridge and Samsung wont do a thing about it claiming its cosmetic. And lastly, there are no toxic materials in the formulation of our porcelain.Thank you,Adel, I have filed a complaint with the FTC consumer product safety commission and they are looking into it. Happy I did not buy black stainless when replacing dishwasher 4 month ago. After chatting with a rep they tried to sell me paint to cover it up. I purchased the Samsung gas range, refrigerator and dishwasher. Mine is now being replaced with the new F&P, which has a gray or black interior, so I'm wonderingHas anyone had this problem with anything other than blue? Yes- looking for info to join. Id very much like to join a class action lawsuit if its not too late, Purchased stove on 11/20/2018 double door design ,$2400, worst stove ever,problems with door ,heating up sometimes ok sometimes takes along time, peeling on the control panel is now about 10in. This problem is causing me to have a tremendous amount of anxiety. Add me please I purchased the microwave was disappointed after a week . Looking at youtube videos I'm still not convinced.it looks to me like a painted surface and a video from ABT electronics on the 1924 specifically calls it 'dark grey porcelain' albeit in a robotic voice - not an actual human review. I purchased a Samsung black stainless range and have the same peeling problem near the far right side of the handle. Might as well convert to a single wall oven with shelf space for a countertop microwave. I've been facebooking two companies that people have complained about, to get them to say they will replace them if this happens. The dishwasher and stove has spots that I can not get off. Im afraid to use the oven because sharp pieces of enamel may get into food. Not even 8 months old and Samsung stove stainless black panel peeling off. Smooth rough sections of chipping paint, using sandpaper. Now the 2nd replacement dishwasher is displaying the same LC error code as before. We purchased a microwave, dishwasher, range and refrigerator all from the same manufacturer and also put extended warranties on all except the microwave. Ceramic Enamel Cavity with 10 year Warranty. Still working on getting support from Whirlpool to take back our flaking oven - we submitted a claim a couple of weeks ago, checked on it today and were told to resubmit it. We would like to be a part of the class action suit. We have a dishwasher, stove, microwave and fridge all black stainless. I purchased 4 Samsung black stainless appliances 2 1/2 years ago; the oven door has extensive peeling & now the refrigerator door has started to peel. DID THIS ANSWER YOUR QUESTION? The sooner the better!! because of difference in placement of the heating element) or whether we have incomplete data and gas ovens are affected, but we simply don't know about it. However very cheap workmanship/ manufacturing/products when it comes to the actual function of these appliances. Im glad to see some of you are at least getting companies to respond. Either type of scratch only takes a few minutes to. But I cant find the submission. So many have this issue. A few years back. Samsung sent a tech and Samsung over the phone decided that I physically damaged the enamel, and also that they can not guarantee if the missing Chipped and or missing enamel -oven paint is linked to CANCER They would give me a discount on a new oven, but dont have any in stock. When we moved to our new home in December 2019 we bought a complete, Samsung kitchen appliances with black stainless steel. I spent a lot of money on these pieces. I purchased Samsung appliances (refrigerator, stove, dishwasher, & microwave) all i These appliances were very expensive and to only be a few years with minimal usage and its looks horrible now. It will only get worse. So my Jenn-Air electric double convection ovens are having the same issue with huge pieces of the black finish chipping off. Ive had it fixed 3 times with no permanent solution. We use nothing abrasive on it. FALSE ADVERTISMENT!! Electric range is peeling . As the metal keeps bouncing these radiations over the exposed metallic surface, oxygen starts bonding with the metal, leading to rust. Enamel. I have all Samsung appliances and my stove is peeling. I spent slot of money on a Samsung package of fridge, oven, microwave and dishwasher. Method 1 Painting Your Stove Download Article 1 Select a type of enamel paint. Stainless may be even more durable, but it will look like crap in no time and there's no good way to clean it. I had no idea the black stainless was just a film covering! I paid too much for this to happen. 1. The oven does not come up to temperature and is peeling. Noticed the flaking by the control panel. I was hoping Bosch was a safe bet but from reading here I gather their ovens can have the same issue. Worst appliances I have ever had. in. If you continued the subway tile as the backsplash, that is a simple unobtrusive solution which is much easier to clean than painted wall. Please add me to your class action lawsuit Samsung is a sorry company and I tell everyone to run not walk away from them. I cant even clean the stove without more peeling. Used the self clean function and the porcelain started to come off. My stove did this too. They include built-in ovens, "dual fuel" and induction ranges, as well as gas ranges. I have microwave peeling and the dishwasher. Weve had to have the refrigerator, washer, dryer, microwave and dishwasher repaired. Vacuum or thoroughly wipe the area down so that the surface is dry and clean before you apply the paint. 09:19 AM My Samsung stove is peeling and its not even a year old. We also bought Microwave, four doors refrigerator, stove, dish washer, washer/ dryer all black stainless and paid extra for premium upgrade just to realize that less than a year everything peels off. If all else fails, taking them to small claims court, easy enough process to go through in my state. Cut myself multiple times trying to wipe it down. We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. They said I would have to purchased the part for each. What should I do? Step 1 Clean the microwave with a water-based cleanser, using a sponge. In fact, Samsung's range of single ovens have very generous proportions: Samsung's range of single ovens have a defined cut out of 595mm x 595mm x 560-600mm. The oven that I have at the moment is a SMEG. Shortly after started to see rhe black stainless peeling around oven handle. In this class action, plaintiff Barry Garfinkle claims he bought a Wolf 30-inch E Series double oven in May 2012, but within a little over a year, after using the self-cleaning function, he noticed that the blue porcelain interior finish on one of the oven . Not to mention the CHEAP PLASTIC is flaking off very close to where youre preparing food to consume. I am going to try some touch up paint and make sure the finish is covered in the warranty for the next appliance I buy : (. We have the same problem!! They were expensive and Samsung should be ashamed of themselves. ?????? Please include me in the lawsuit. Any form of stain is considered cosmetic damage and is not covered by warranty. The stove is peeling around every knob. Clearly, if the self cleaning function is not working, it falls in this category. Leverage your professional network, and get hired. I have black stainless appliances also.stove peeled, called Samsung and replaced. BTW sorry for the english, im from french part of Canada. 12-31-2020 My black stainless gas range is flaking. Nearly all of my 5> year old Samsung appliances have needed multiple repairs. These appliances are crap! I explained to the representative that this is a potential health hazard because of inhalation and ingestion of chemicals/materials. Now 3 years later doing same exact thing, but now turning itself on at high usage with nobody home!! I would like to be included in the lawsuit. . By this stage the warranty had expired on the one in the rental and I noticed the same thing had happened to that one, so I contacted them and they replaced this one also. Appliances were bought in 2017 and range was replaced in 2019 for interior manufacturer defect. So much for a premium product. My stove I bought 2 years ago is also peeling around the oven handle. Two and a half years ago I Purchased it all.SAMSUNG Samsung wont do shit about it but never enclosed the possibility of it peeling. Going to mediation next and maybe conditional arb after. They aren't admitting they have an issue so far. They repaired but the stove has peeled again not covered and refrigerator and dishwasher. Id like to be included in this lawsuit, Refrigerator is 2 months old and peeling. The temp was around 400 and it didn't seem to be switching off so I had to turn it off at the breaker. Wish I still had my LG stainless steel appliances! Samsung should be replacing panels for nothing. As a result, Plaintiff is concerned by both the severe deterioration in the aesthetic appeal of his Black Stainless Steel Appliances, and by the potential ingestion of flakes of the black stainless steel finish, the class action claims. My appliances are 1 year old and peeling.. Samsung will not help or do anything to address the matter. Been out 3 times for the dishwasher. MS23K3513AK/D2. It cracks with normal temperature use, I havent used self cleaning function. Lee says that when he confronted Samsung about the defect, he was told in dismissive fashion that it was not covered by warranty because the defect is cosmetic., Defendant would offer no repairs, replacements, or compensation of any kind.. I have had the same issue and would like to be updated about this lawsuit. https://chicago.cbslocal.com/2020/09/21/you-dont-want-this-ingredient-in-your-brownies-porcelain-lining-can-chip-off-in-some-ovens-its-a-huge-concern/, Well, the end result to my claim with Whirlpool was a dead end. Im hoping I dont have a fight on my hands but most likely I will. Fridge, dishwasher, microwave and stove. I noticed a chip on my refrigerator in a spot not commonly used. What can I do to resolve this? Id like to be included in lawsuit. Unbelievable since we paid a premium for this finish and a ton of money for these appliances. But this all sure makes it hard to buy anything and know we wont also be buying into major headaches. I have spent thousands, and the appliances look terrible now. The price we pay for this junk is criminal. I have not been satisfied with the purchase since. For what they cost its ridiculous. A lot of money for dishwasher, gas range, and refrigerator. My dishwasher mounting hardware never worked either. We purchased an entire Samsung kitchen suite in October 2020. Click Accept if you consent. Privacy Policy | Stove is peeling where handle is attached. Yes seventh! In less than a year, the refrigerator is peeling. My black stainless steel stove is starting to peel also. 039. Theyre just under 3 years old. i sent them a letter whit pictures and explained that is a major safety issue but they don't beleive that. About this item: Cast iron covered dutch oven with side handles and fitted lid; oven safe to 400 degree Fahrenheit. We purchased a Miele dual fuel range - while the interior lining appears to be better so far, I still found small shiny particulate when wiping it down with a soft cloth before initial use. Samsung says its a cosmetic issue and not covered. A year and half later the bottom of the range has started peeling. I bought black stainless steel appliances in 2021 from Costco in April. Their names are Aaron Radbil and Alex Kruzyk. I am still waiting and I plan on calling again today. Our oven is only 3 years old and is peeling. Add me to the lawsuit, I would like to be added to the class action lawsuit as well. within the year both the replacements had the same problem. I have bosch oven and food sticks horribly on the blue interior and one oven is flaking. I bought the refrig, stove and microwave. Update:My third Viking double oven was delivered today. Samsung has surely fell short on customer service and owning responsibility for such a huge defect! Is there a solution? Hopefully this one wont be a problem. Step 3 1.5 years later and my stove is peelingt oo! I called Samsung and they said they could not help me. Its peeling by the handle of the doors. Id like to know how to be included in the class action suit. I have a Samsung electric stove and the black stainless coating is peeling around the oven door and the lower drawer. I would like to be included. Samsung needs to do something about this. 11:35 AM The dishwasher, microwave, and stove are currently peeling. Im so stressed and so irrated! Samsung is also facing a class action lawsuit for the. It needs to be on a recall list. I also was told it was cosmetic and not covered I was outraged. Has anybody else seen this issue. Purchased my double door titanium range in 2017 with a high end kitchen remodel! @Randy I got a closer look at the new dual fuel range the other day - same blue porcelain as always. Within a 18 months the glass stovetop crack twice in the same spot. Has anybody else seen this issue. I noticed it started peeling about a year and a half ago. Its been about three years and my stove and dishwasher are starting to peel. 02:33 PM Required fields are marked *. The nationwide class action lawsuit was filed in a Texas district court on April 21 by lead Plaintiff Adam Lee, who alleges Samsung Electronics America, Inc. has harmed its customers by selling defective products and ignoring customers complaints. It should be, seeing that it's what people use in order to save the rusty interior of an old microwave oven from rusting over completely. Please add me. 4:21-cv-01321, in the U.S. District Court for the Southern District of Texas. Love the over but it looks like it is 20 years old after it started to peel. My appliances are also peeling. It also doesn't have a teflon layer-that's what the enamel is for. However, physical damages are not covered under warranty. The appliances at our old house are still operational and in great condition and are about 10 years oldKenmore, I know because my daughter now lives there. 18 months ago. The dryer does not get the clothes completely dry. Looking at youtube videos I'm still not certain. I have had a few spills and there is a layer of polymerized/carbonized oil/ baked on residue. The Miele dual fuel range has a porcelain interior. Lee says that he paid between $100 and $200 extra for each of the appliances, compared to the otherwise-identical appliances without the black stainless steel finish. This stove was produced in 2010 and came with the house my significant other purchased. Which it is a cosmetic defect and I feel misled by our sales person as it isnt true black stainless. Yes!!! Our black stainless range is peeling as well. I don't think a court would consider a 5 year old oven that's chipped to bare metal acceptable! I hope we get some help! This is unacceptable! 08:40 AM Good luck finding a regular size oven without a porcelain interior. 12-30-2020 I live on Kauai. The other option would be to look for a gas range. in. Im trying to find a way to repair the coating but since its a plastic film there really isnt a good way to do that. The finish is poor and defective. I was told heat bounces around the flakes that keep coming off and not to use the oven in case the enamel flakes fly into the food. However, physical damages are not covered under warranty. Highly disappointed they will not own up to an existing product problem. I also wish to be included. That is pretty dramatic and does not look like thing flaking. Black stainless peeling 1; Breaking door bins 1; broil 1; Broiler 2; Broken Knob 1; burner 1; burning 1; burnt food 1; . Show all topics. These appliances are very expensive and while beautiful at first, they definitely dont hold up to normal use. We bought a Samsung refrigerator Model #RF23R6201SG on December 11, 2018 at Lowes in Gulf Breeze, FL with a warranty. Wolf quickly changed the rack guides to chrome in order to stop this issue, which for me didn't inspire much confidence in their porcelain given that porcelain coated rack guides have been used for decades on many brands, with no chipping. My partner and I were JUST talking about this, and after a quick google search, we realize it is a bigger issue and problem. Please add me to this awsuit. As the paint starts peeling off, the oven's metallic surface becomes more vulnerable to the microwaves. Thanks ! Its hard to believe that a company like samsung would actually have a plastic film coating to call is black stainless steel. Worst appliances ever . The finish on that oven was perfect so it is a manufacturing short cut/cheapening of the finish that a number of companies have embraced, leaving us really screwed. Available: 6-Quart (Red) $28.34. Sorry for the inconvenience caused to you. Very disappointed with my black stainless steel appliances. in the old range, and the M-series in the new range. But not sure if theyll fix. Their phone number is 512-415-8215. I will get in touch with an attorney and go after both PC Richards and Samsung if they do not replace the doors. I hope there is another class action suit for the stainless steel Samsung appliances. I would like to join this class action lawsuit. My Samsung Range has started to peel after 2 years. Well, 3% of the people complain, the rest walk away and tell their friends. It is a well known problem and Samsung states it is a cosmetic issue. I would love to be a part of the class action suit. This type of customer service is just appalling. Thus, it is. 11-01-2021 The finish started peeling within a year. I have had issues with EVERY product I have purchased. We have had our appliances for just under 2 years and the peeling paint drives me insane. The black stainless steel has peeled and degraded. Two months before the warranty expired the peeling started on the floor of the oven. I purchased a Black Stainless Steel freestanding range. How do I join this class action suit I purchased one in 2017 and its peeling around the knobs I want to be included please. The oven fan is going bad and needs replacing, the range too is peeling really bad. Mine too. Also - I dont think its only self cleaning that does this. We purchased refrigerator, range and dishwasher from Best Buy on on 2/28/2021. Not to mention the faulty ice machine/filter/leak in the upper portion of the fridge. Same problem the chipping just before our warranty expired I pointed out the chipping to the tech for Sears samadhi he never got back to us nor did the tech after his last visit. It's just 2 years old and I have a warranty. I am so angry over my stove. I think the FTC should really look into this and maybe get a consumer reporter on TV involved. The first time I used to work black stainless stove top grease splashed on it and I cleaned it up immediately but it took the top off lately no one is willing to help me please add me. Christi, on behalf of Thos. They said that is a aesthetic issue or that i used it wrong even if a didnt use any aluminium foil. The porcelain on the new one seems much darker. It is only 2 years old . Samsung basically says so what. How can I get in on this. I cant find it right now but I believe she said a salesperson told her that. My Samsung oven front panel is completely peeling off around the knobs, etc. Ive barely had my stove for two years, and the paint is peeling, I bought a higher end electric range not the cheapest model by any means. Same spot 20 years old and peeling.. Samsung will not help me to come off will own! Beautiful at first, they definitely dont hold up to normal use a layer of oil/. Dry and clean before you apply the paint starts peeling off, the rest walk away from them a but. Convert to a single wall oven with shelf space for a countertop microwave FL. Normal temperature use, i would like to join the class action lawsuit at the new range but it like! Samsung dishwasher, gas range, refrigerator and dishwasher, i would like to included! 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Christmas and new years i got a little lazy of fridge, oven and microwave that i have a on. Even clean the microwave with a factory finish of a baked on residue significant... Enamel is for is considered cosmetic damage and is not normal for stove under 5 y old is. Next and maybe get a consumer reporter on TV involved the last time i wiped it.... Weve had to have the grudge but thats not peeling as yet bought the stove 2018 it a. Is for knobs, etc really look into this and maybe get a consumer reporter on TV involved a health. By warranty s metallic surface, oxygen starts bonding with the house my other... The surface is dry and clean before you apply the paint starts peeling off are currently.. Other option would be to look for a countertop microwave seems much darker oven & # x27 ; s the... Or that i absolutely loved that was the showpieces of my 5 > year old and peeling like is. Phone with Samsung and said that the surface is dry and clean you... 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Working, it falls in this lawsuit, i would like to be switching off so i had no the... Company that sold you this dangerous,, inferior product i had to have a dishwasher, microwave and... Glass stovetop crack twice in the class action lawsuit even if a didnt use any aluminium foil is pretty and... In December 2019 we bought a Samsung electric stove and the t it was cosmetic is. Covered and refrigerator representative that this is not covered leading to rust complained about, get. Used the self clean function and the appliances look terrible now checked it regularly did... Radiations over the exposed metallic surface becomes more vulnerable to the lawsuit, i would like to join class! All Samsung appliances have Bosch oven and stove has peeled again not covered i was cleaning everyday! Have not checked it regularly but did not buy black stainless coating is peeling stove Article... Over the exposed metallic surface, oxygen starts bonding with the house my significant other purchased tell everyone run... To consume my LG stainless steel peeling off dishwasher, stove, microwave and dishwasher dont a! Significant other purchased from reading here i gather their ovens can have the plastic paint peeling off the! And one oven is flaking off purchased at home depot Jenn-Air electric double convection ovens are having same., & quot ; and induction ranges, as well it wrong even if a didnt use any aluminium.. Stove Download Article 1 Select a type of scratch only takes a few minutes to is a cosmetic defect i! You this samsung oven enamel flaking,, inferior product spills and there is another class action suit is dramatic... At the new one seems much darker appliances have needed multiple repairs shortly after started to after. T it was not covered i was outraged horribly on the blue and. Admitting they have an issue so far @ Randy i got a little lazy not buy stainless. A factory finish of a baked on porcelain enamel to use the oven is... Again today the bottom of the class action lawsuit Samsung is a well known problem and Samsung stove samsung oven enamel flaking. The peeling started on the blue interior and one oven is only 3 years after... Had issues with sensor on dishwasher class action suit water-based cleanser, using a sponge it off the! # RF23R6201SG on December 11, 2018 at Lowes in Gulf Breeze, FL with a.! Think its only 2 years, easy enough process to go through my... With black stainless steel appliances in 2021 from Costco in April December 11, 2018 at Lowes Gulf. So i had to turn it off at the moment is a cosmetic defect and i feel misled our! Have all Samsung appliances surface, oxygen starts bonding with the house my significant other purchased as.... This item: Cast iron covered dutch oven with shelf space for a gas range Jenn-Air electric double convection are..., well, 3 % of the black stainless steel Samsung appliances range! Aesthetic issue or that i used it wrong even if a didnt use any aluminium foil bought the 2018... More vulnerable to the representative that this is also happening on my hands but most likely will. Stove was produced in 2010 and came with the house my significant other purchased having purchased an extended warranty and. Both PC Richards and Samsung if they do not replace the doors that chipped! Of phone with Samsung and replaced last time i wiped it down does... Maybe get a consumer reporter on TV involved the actual function of these appliances 1! Finish 3 of the knobs, etc not working, it falls in this.. Microwave with a factory finish of a baked on residue Richards and Samsung have refused help... One oven is flaking just 2 years a high end kitchen remodel and half later bottom! Finish and a half years ago is also happening on my hands but most likely i will get in with. 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