2-23rd of March I saw this page and decided to give it a go. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Representing herself, Ms Barber took BA to court and won a full refund. Your tips above did the trick! This button displays the currently selected search type. These could not be used to pay for flights online. Thanks a lot!:). If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Please visit Manage My Booking to quickly and easily find the options available to you. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Help please! British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. That way, youll have more time to connect. BA has today, Wednesday 23 March, announced another change of policy. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. Sorry I cant be more positive but hopefully theres a little useful advice above. In fact, we can also collect evidence on your behalf and reach out to the merchant. for their Avios to be returned, no mention of this, quite rightly. Surely this constitutes a misleading statement and deliberate deception. We will automatically rebook you to the next available BritishAirways flight. I received the email but since then nothing. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. So now I cant get my money back and Im stuck with a voucher I cant even use. Probably they just switched up their website. I spent hours waiting on the phone with them. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. We will email you to notify you that there is no refund payable. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. Im really hoping you can rustle up some other workaround mastery! At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. If the price is lower, we will refund it. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Please wait for confirmation that your booking has been cancelled.. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. You can do so by dialing +1-877-767-7970. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Traveling For Miles and CardRatings may receive a commission from card issuers. You can do so by dialing +1-877-767-7970. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. British Airways generated the cancellation notice by mistake. Traveling For Miles is produced and written for entertainment purposes only. Show all | Hide all show Types of refunds Email confirmations came within a couple of minutes The workaround is perfect. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Choose the currency you used when paying for the ticket. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. Fantastic! ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. The downside was: British Airways was lying. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. A spokeswoman for British Airways said the company has issued more than three million refunds. For bookings made elsewhere contact the travel agent who made your booking. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. You can also use DoNotPay to request refunds/chargebacks for different companies. Thank you! Seems blocked just takes you to the travel voucher page now. . I think I shall do the same. How long did it take for the email to come through once you had requested the refund? British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. At what time did you attempt the workaround? Thanks, Pamela. 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