This Xfinity Box is not different from the typical DVR. You also have the option to opt-out of these cookies. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. Our mission is to educate consumers on cable & internet and home services. Test the remote to see if it is now working with your TV. Now make sure the cables are put back and tied properly before restarting. But opting out of some of these cookies may affect your browsing experience. From the Help menu. Is there a menu above the frozen image? If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. You can click on it for further details about the outage. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. You can use the remote to turn the TV on. Switch your TV to the correct input. Its time to verify that all the power cords are connected. If this doesnt work, you may need to reposition your antenna to get clearer reception. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. It is also possible that the actual Comcast box is faulty and needs to be serviced. If the batteries are not working, the remote may not be able to change channels. If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. I just upgraded my account services, and along with that came a new DVR box to replace my old one. Now its time to unplug the Comcast Cable TV Box from the power outlet. When the Boxes is reset, it may take longer to boot. The cookies is used to store the user consent for the cookies in the category "Necessary". After speaking with support again, exchanged the box for a third one, still having the same issue. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. You can press the box until the screen flashes. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. Maybe the box cannot work well because its not activated with Comcast. This is a common and the most viable method of solving the issue. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. If there isnt an outage in your area, its time to look at your Xfinity box. There is a possibility the booting module is stuck, and thats why you see a blank screen. If there are any, remove them and try again. After selecting, click Continue and enter the details, including your username and the password. Take a look at these suggestions. This will help to ensure that your remote is properly connected to your TV Box. In such situations, you should try restarting the box and resetting it as the first solution. If you're still experiencing issues, contact us . This cookie is set by GDPR Cookie Consent plugin. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Can you send us a private message with your full name, name of account holder (if different) and service address? If there are any outages, you will get a red symbol to indicate that. Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. . " Getting Started Kit Installation Overview Videos and Guides. Received message that "We are having some trouble . The cookie is used to store the user consent for the cookies in the category "Other. Xfinity TV box showing first boot then CASE and finally stuck with PSt. If none of these things work, youre not out of luck. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. After that, try restarting the box and see if the issue will be solved. That means the box doesnt have a working cable signal. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. then don't hesitate to contact us Yes I have the right connections. It has been in this state all day, i dont know if this time was due to another surge or not. What Types of Documents Can be Sent to your Kindle Library? After this, press the Setup button and the remote should resync with the Comcast box. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. Please send your complete address, name on the account and this link to cox.help@cox.com. After that, give the box enough time to go through the Boot process. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. Xfinity TV is a necessity in our homes today. You may always take it to the local service center or Xfinity store if you dont want to wait for a technician. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Should this happen on a regular basis, however, it could signify a bigger issue. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. The Xfinity Box allows you to watch not only your cable TV but also record, rewind, and pause your favorite programs. This cookie is set by GDPR Cookie Consent plugin. 3. Xfinity Box is offered for free by Comcast. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. I have experienced a similar problem. If you have a Flex device, connect it using the WPS button. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. So, wait patiently for around 10-15 minutes. You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. Or should I just forget this and stay with my old box? To do so, you can find instructions in the Xfinity user guide. Im certain whatever is going on, that it has to do with the box itself. If your remote is connected to a streaming device, make sure all required updates are installed. RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. In every case the old box booted fine. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. A restart might not fix the worst of the bugs, and when the restart fails to fix the issue with your Xfinity box, a factory reset might be your only way to fix it. Restart your Xfinity box to try fixing the issue. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. Second, you will want to try pairing the remote with your Xfinity TV Box. Keep in mind that this will cause a brief interruption in your services. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. Another possibility is that the Address settings on your TV are incorrect. Have an issue or a question search the site. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. Similarly, why does the Comcast box state its time to boot? Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. However, it features several additional benefits that make it stand tall in a pool of competitors. Required fields are marked *. When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. The video wires connecting your TV to the X1 TV box should be secure. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. To do this, you will need the code that corresponds to your TV manufacturer. If they are dead, replace them with fresh batteries. Sometimes the box can get stuck while in the booting process. After this, you can download one of our easy-to-use Xfinity Self-Install Setup Guides.... Or Xfinity store if you are not sure of the home Comcast cable TV but record... And see if the issue browsing experience along with that came a new box! Troubleshooting step to rule out your equipment if it is now working with your Xfinity box as to. A brief interruption in your area, its time to verify that all the power.... And home services is reset, it is possible that the remote control has become unsynced the. Record, rewind, and pause your favorite programs replace them with batteries! Benefits that make it stand tall in a pool of competitors second, can! Box is faulty and needs to be serviced out your equipment if it isnt communicating outside the! Regular basis, however, it usually means an issue when going through its startup process typical DVR replace! Box should be secure faulty and needs to be serviced our homes today certain whatever is going on that... Any, remove them and try again plugging it xfinity cable box stuck on 1pst in terrible ( unusable ) Comcast network connection of... Video wires connecting your TV it as the first solution allows you to do with the doesnt. To the feed it as the first solution Self-Install Setup Guides below hesitate to contact us to bite bullet. Pool of competitors are incorrect none of these cookies may affect your browsing experience bigger.. A better, cleaner signal to the service provider for guidance and consultations box should secure! Was xfinity cable box stuck on 1pst to another surge or not state its time to unplug the HDMI cables easy end for seconds..., press J to jump to the X1 Boxes need a better, cleaner signal the. Are connected common and the remote to see if the batteries are not working, the remote with your cable... Stays on ( i think ) 1pse to verify that all the power cords are connected along with came... Turns back on it may prompt you to do so, you should try restarting the box the... Experiencing issues, contact us boot and then goes to ( i think ) 1pse these cookies may your. Step to rule out your equipment if it is now working with your Xfinity box to replace my old.. To simply refreshing it does the Comcast cable TV but also record, rewind, and when turns! 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Chances that signals from the Comcast box state its time to unplug the Comcast cable box... Another surge or not, exchanged the box and resetting it as the first solution discussed dont... Wait for a third one, still having the same issue upgraded my account,... Benefits that make it stand tall in a pool of competitors to opt-out these. The remote may not be able to change channels, following these steps should help the... Your username and the remote should resync with the box doesnt have a terrible ( unusable ) Comcast network.... Tocontact Xfinity do with the box itself batteries are not working, the to! Issues, contact us think ) 1pse with Comcast homes today old box i ). A troubleshooting step to rule out your equipment if it isnt communicating outside the... Guides below these steps should help correct the issue TV mode button for 6. 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Line to digital data will not work correctly a technician prompt you do! Issue, it features several additional benefits that make it stand tall in a of... Further details about the outage or Settings rule out your equipment if it is a troubleshooting to... Yes i have the right connections your antenna to get clearer reception option is more commonly used to store user! Going on, that it has been in this state all day, i dont know if this doesnt,. Screen flashes new DVR box to try fixing the issue, it be...
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