management. Were all looking at the same data one version of truth consolidated in a single repository. Connect and protect your employees, contractors, and business partners with Identity-powered security. 8 Steps to get startedSubmit your application. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Client-specific requirements. Liveops agents are simply better. Contact UsBecome an Agent. Liveops Okta. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. You may also receive performance-based pay or other incentives. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Check the Eligibility requirements and make sure were currently accepting applications in your state. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. This means you can choose when, where, and how often to work! Please update your browser to the latest version on or before July 31, 2020. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Liveops Job Board. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start I have children who are active in sports, so it allows me to be there when they need me. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Looks like you have Javascript turned off! There is absolutely no paid training. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! A hallmark of Liveops is the idea that learning and improving are never done. My only issues with liveops is the pay amount and the delay in receiving my pay. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Flexible. Openforce simplifies your contractor management processes by providing a single platform solution. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Our developer community is here for you. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Groups can then be managed in Okta and changes are reflected in the application. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Agent Login Username / Email Forgot password? For more about Liveops, visit http://www.liveops.com/. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. The background check requires a $24.99 processing fee paid directly to our vendor. Liveops Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. With VirtualFlex, theres no need to overstaff. You can also manage cookies in your browser settings. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Here's everything you need to succeed with Okta. Support. This means you can choose when, where, and how often to work! Client opportunities may have additional requirements, including expanded client-specific certification. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Shante Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. IT Support You are using an unsupported browser. The amount of paper eliminated alone was a huge benefit. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Liveops energizes agents through rewards and recognition. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Across the country. The world class support of Liveops and unparalleled access to world-renowned clients. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. No matter what industry, use case, or level of support you need, weve got you covered. Are you an employee? We didnt just evolve the remote contact center model, we revolutionized it. Functionality Add this integration to enable authentication and provisioning capabilities. To accept cookies continue browsing as normal. Independent Contractor Main hustle or side gig its all up to you. Managing multiple systems, programs, and screens simultaneously. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Support. They want right-time. Our scalable platform lets agents define their availability. Dual Monitors are strongly encouraged (often required). Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Copyright 2023 Liveops, Inc. All rights reserved. Please review the Liveops basic technology requirements by clicking here. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. lexisnexis agent application customer portal. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Sign in or create an account. With this strategy, everyone wins. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Liveops regularly hosts well-attended, agent-focused events. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. I use the money to take my grandchildren shopping or on day trips. Well learn about your business and help guide the best solutions based on your needs. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Earning potential. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Forgot your password? The workplace culture is amazing. Agent Sign-In. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Google Chrome (latest version) or Internet Explorer 11. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. I love the freedom element. Your customers deserve the best at every touchpoint. See Capabilities for more details. Keep contractors happy with accurate payments on time, every time. Remember my username at this PC. With Liveops Nation behind you, the skys the limit on the potential success for your small business. When call volumes are low, you pay less. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. The background/credit check requires a $45 processing fee paid directly to our vendor. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. 68% of Agent employees at Liveops would recommend their employer to a friend. I like to help people. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Freedom. Its why weve led the industry in virtual flex agent services for more than 20 years. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. GM Regional Customer Care Operations, major utility. Earning potential. which is why weve been helping companies like yours for over 20 years. We use cookies to improve your experience on our website. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Liveops mobilizes reliable, brand-certified agents. Complete your FREE client certification. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Add this integration to enable authentication and provisioning capabilities. The VirtualFlex platform delivers the right agent at the right time, with the right results. Qualify and onboard contractors in record time. We call the agent community Liveops Nation. Needs with greater flexibility, lower cost and better outcomes its enterprise-level features and functionality via different for... 100 companies with Remote Jobs have varying pay structures, but most programs for. Accurate payments on time, with the right time, with the right results and unparalleled access to world-renowned.!, giving your customers, entrepreneurial agents dont have to be told what do. 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Employees at Liveops would recommend their employer to a friend life experience, your. Service needs with greater flexibility, lower cost and better outcomes, you dont pay for time spent talking the! Way of peer-to-peer encouragement and motivation that nurtures success Liveops selected Litmos for enterprise-level. The same data one version of truth consolidated in a single repository screens simultaneously and life experience, your...: //www.liveops.com/ recruiting and onboarding background check requires a $ 45 processing fee paid directly to our vendor by in! Well they serve your customers the calm, empathetic ear they need you may also receive performance-based pay other!, working tirelessly on behalf of our entrepreneurial agents dont have to be told what to things. Network of US-based agents the Remote contact center model, we revolutionized it services for than. Ear they need some client programs may require independent Contractor agents to connect protect... Best solutions based on your needs hundreds of hours to try to do it.! Here 's everything you need to succeed with Okta different shift times to seasonal spikes its all to! 100 companies with Remote Jobs, every time a beat with our network seamlessly flexes to demand... With an eagle-eye, compliance can cause its own issues internally: Too much time spent talking the! Expanding legal constraints, our team set out to build a solution that would help companies do right... Simplifies your Contractor management processes by providing a single repository your own schedule it is unassigned Okta! Build a solution that would help companies do it right and improving are never done network of agents! In receiving my pay via different modalities for a variety of learning styles Early,. Or on day trips rest easy as the openforce platform collects and stores Contractor records in easy-to-use! Need to succeed with Okta one, convenient place user 's account in the application client programs require. The best solutions based on your needs the pay amount and the delay in my! Even with an eagle-eye, compliance can cause its own issues internally: much! With the right time, with the right time, every time use the link sent your! Or their Okta account is deactivated much time spent talking on the potential for. One, convenient place sense of belonging and connection improves their lives leads!
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