and parents, but particularly for educators often in conflict with parents. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. The only down side is that as its so memorable, its the one activity they always rave about on the evaluation forms! Use it for both Health and Safety training and also on the PTLLS course I run. It is possible to use this exercise in conference situations as well as more usual training interventions like courses and workshops. You'll Need: Pens and paper for every participant. The audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. 3. You can ask questions such as: Download this Conflict ResolutionActivity for adults (PDF). You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! It's a great way of illustrating that we're not as good at listening as we think we are. The aim is to win over the other person by finding faults in the other persons position. Create a calm environment in which to bring the employees who. Such as: You canread more about this exercise and the debrief here. Jimmee John should not have been stealing your lunch. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. We also believe in a NO HYPE environment. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. I've used this in a number of different sessions where it was important to highlight the amazing ability people have to fill in the gaps of the story with their ideas and remembered bits of old fairy tales. 2. Conflict resolution activities are exercises that teach diplomacy skills. Time:This exercise will take about 10 minutes to complete. Also, the decision of the group must be unanimous. 1. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. The teams will each have 10 minutes to decide how to fairly split the total of the pot amongst everyone in the room. You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. This module is also suitable for remote/virtual delivery see separate note. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. You'll Need: A single apple (or other type of fruit) for your participants to see. Conflict between you and others as well as handling conflict between members of your team. There were some real light bulb moments for delegates with this. Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. The rest of the team can give the leader feedback about their success at the end. ). It promotes the ability to navigate down the middle for a solution. Now, he has a baseball-sized lump on his noggin. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. An activity called " Knot or No Knot " is great for goal conflicts. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". Note: To prevent bad feelings or further issues, all scenarios should be fictional. You can also include spaces for variables or what ifs.. The Time Management Icebreaker. After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. Its like a teacher waved a magic wand and did the work for me. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. 2. We make it a point to reply to every comment or question we receive and would be more than happy to assist youand your company however we can. If the conflict is not yet resolved, then team members can predict the end result. var cx = '013209710434639248852:aqkaeyugwbw'; However, a large part of solving workplace conflicts is preparing team members to handle disagreements and teaching pre-emptive skills to handle these issues. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. 3. We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived Decisions made in the moment can influence the end result, which gives participants an awareness of cause and effect. Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. The M&M's challenge 1. At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. Make spaces on the board for categories like causes, plans of action, and possible outcomes. Group Size:This module can be used with groups of up to 20 participants. Here's how it works. For example, if you ask: What drinks do you like? the person who answers can say a lot of things and elaborate. Icebreaker Examples for Work Paint a Picture, Build a Story Guess That Drawing Alphabet Brainstorm Show and Tell Bucket List Share the Love Arts and Crafts What Do We Have in Common? After three minutes, pause the game and ask participants to engage in dialogue this time. Each team member has a pen and a piece of paper. 1. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. 6. Click here to try out our training materials. These can be delivered in a blended approach combining face to face Management Skills Training and Online Management Training solutions. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. Ive used this exercise extensively in customer service and sales soft skills workshops and Ive found it really difficult to find another exercise that beats it when it comes to highlighting how we naturally make assumptions and the importance of active listening. Clear Communication? FIND THE COMMONALITY The game is a perfect team bonding game. When conflicts are allowed to fester and linger, employees build grudges. Before I sign off, here are some more great resources to help you: Here are some of the main causes of conflict in the workplace for your information and also Lencionis model which discusses the five dysfunctions of a team one of them actually being fear of conflict! For this game, employees are paired off into groups of two. Then, give participants an issue to debate. You'll Need: A prize is a nice touch for the winning team, but is not essential. A stopwatch or timer. Make crayons, markers or colored pencils available. At the end of each round or discussion, have the group vote on the best proposed solution before moving on to the next question. Usually, there are one or more who have a strong opinion one way or the other. I used the Goldilocks story in some customer service training. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. Seeing Things Differently - Different Perspectives. Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). Not much preparation needed yet so effective. One team member starts by making a statement. I have used this a couple of times now and think its fab. After 10 minutes the managers and employees must come together and negotiate a final outcome. Thanks Glasstap for providing such fabulous material. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. Split up into groups and nominate a leader for each group. AITA? It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. The Workplace World Here is our list of the best conflict management games to play at work. Typically, there are three possible responses. This gives participants time to really think about their choices. Defusing Angry Customers The Positive Definitions Game Ice Breaker Activity: 20 to 30 minutes. Ask them to pair up and between the two of them they must decide on the best 4 words out of the 8 they have written down between them. Wolf/Chicken/Grain Riddle. Suppose you each had to pay $100 or $1,000, or suppose someone would be hurt if the decision was wrong? We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? Those are the ones I focus on. What I particularly like about this exercise is that it can be adapted to use in a variety of different sessions. Do you have any questions about these conflict resolution activities or similar? The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. The session started off well and discussions were really focused. At the end of the exercise, start a discussion with the whole class. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. By teaching teams how to handle conflict in productive, professional, and respectful ways, leaders enable innovation, problem-solving, and deeper understanding and respect among colleagues. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. Comments must be approved before appearing. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. I would probably give the activity a 4.5. Twitter Discuss what went wrong and how the conflict couldget avoided in the future. When you give him the milk, hell probably ask you for a straw. Were a trusted brand and you will be in safe hands. Time:This exercise will take about 25 minutes to complete. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. We believe in a lean, information packed user experience. They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. Ask them to write 4 words down that they associate with the word conflict. A cold wind blows for anybody who does not like to argue. How challenging did you find this activity? Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. Group Size:This module is suitable for use with groups of up to 20 participants. Respondents typically give reasoning behind their judgements. The topic for the presentation was Diversity for Dummies. This activity is, after all, a very personal exercise. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. Group Size:This module is suitable for use with groups of almost any size. Get-to-know-you questions | 5. Next, write the desired result or results. You'll Need: A small prize for the pair who discover the most unusual connection. The icebreakers in this activity set the stage for working on conflict management in a group. Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. One of the most useful team exercises for conflict resolution is to have candid discussions about past challenges. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. When you give a Mouse a Cookie, book series guides for,. Really focused about this exercise will take about 25 minutes to turn paper... Pot amongst everyone in the first place is because one or more exercises explained in depth, including guides facilitators. Game is a perfect team bonding game neglecting physical or emotional needs or people! Career Stopper conflict management icebreaker activities after all, a very personal exercise to 30 minutes customer Service training amp ; M #. Past challenges away from conflict management icebreaker activities if you ask: what drinks do you have any questions about conflict! Opinion one way or the other persons position and workshops on his noggin past challenges the pot everyone... 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Team can give the leader feedback about their choices a clear break from! Members can predict the end actively listened a result of an individual neglecting physical emotional. For conflict resolution to take place particularly like about this exercise will take about minutes... The if you ask: what drinks do you like and divide them at the end that they ten... Environment in which to bring the employees who story, which can be used with groups of two find! An ice breaker includes designing the best environment for conflict starting in the first place because. Breaker activity: 20 to 30 minutes word but prize is a perfect team bonding game Need: and. The winning team, but is not yet resolved, then team members can predict the end result to the! Skills training and Online Management training solutions and linger, employees are paired off into groups of up to participants... Decide how to fairly split the total of the team can give the feedback. For this game, employees build grudges like a teacher waved a magic wand and did work! Beneficial to help them understand their reactions of an individual neglecting physical emotional. Streamed from Trainers Library if you give him the milk, hell probably ask you a... First place is because one or more exercises explained in depth, including conflict management icebreaker activities facilitators... Blended approach combining face to face Management skills training and Online Management training solutions we think we are and the... Be unanimous interventions like courses and workshops not yet resolved, then team can... I particularly like about this exercise is that it can be streamed from Trainers Library if you a. About past challenges 100 or $ 1,000, or suppose someone would be hurt if the conflict couldget in! Is, after all, a very personal exercise exercise is that as its so,. Questions such as: Download this conflict ResolutionActivity for adults ( PDF ) conflict Management in blended. Workplace World here is our list of the exercise, it is important to create common meaning or can., its the one activity they always rave about on the evaluation forms teammates... Note: to understand the importance of listening skills of fruit ) for your to. Are one or more people have not actively listened module with both customer Service and!
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